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Vehicle Concierge Service
Buying a Brand New Car should be exciting—not stressful. Our Vehicle Concierge Service is designed to simplify the entire process, giving you expert guidance, saving you time, and ensuring you get the right vehicle at the right price
When you choose our Vehicle Concierge Service, you get:
We find the best options based on your needs, preferences, and budget
Guidance on models, pricing, and market value
We work to secure the best possible deal for you
Assistance with verifying vehicle condition and history (where applicable)
We help arrange vehicle finance tailored to your needs
Support in securing warranties for added peace of mind (if required)
Guidance on getting the right insurance at the best price
Our Dealer Partners and Suppliers will handle all paperwork
Support in arranging collection or delivery of your new vehicle
Save time and avoid the hassle of searching 
Benefit from expert support and industry knowledge 
Enjoy a smoother, more convenient buying process 
Gain peace of mind knowing everything is handled for you Real-world experiences shared by people who have used CHANGECARS
I recently purchased a vehicle that was advertised on the ChangeCars platform through one of its affiliated dealerships. While the vehicle itself met my expectations, the purchasing experience initially did not. After the sale, I encountered several issues that required attention. Unfortunately, my attempts to resolve the matter directly with the dealership were frustrating. The salesperson, Ivan, blocked me on WhatsApp, and his manager did the same. At that stage, I contacted Mr Michael Pashut from ChangeCars. From my very first interaction with Michael, one statement stood out: "I am a man of my word." Those were not just words—they were demonstrated through action. Within minutes of sending him a message, he responded. His turnaround time was exceptional. Within an hour, I received a call from the Dealer Principal, and we were able to reach a resolution. I immediately informed Michael that the matter had been resolved. Unfortunately, eight days later, despite several assurances from the dealership that the remaining issues would be finalised, nothing had happened. I contacted Michael once again. Within seven minutes, he replied with a simple message: "Someone will contact you now." Two minutes later, I received a call from the dealership's CEO, and within an hour of that conversation, every outstanding issue had been resolved. In today's world, customer service often consists of promises rather than action. Michael proved that he is different. He is not someone who pays lip service—he is genuinely a man of his word. His professionalism, responsiveness, accountability and commitment to customer satisfaction reflect the values that ChangeCars stands for. Out of respect, I have chosen not to identify the dealership publicly. I also believe that a CEO should not ordinarily have to become personally involved in resolving customer concerns. That said, I sincerely appreciate the CEO taking the time to call me directly and ensuring that the matter was resolved efficiently. As ChangeCars and its dealership network continue to grow, my hope is that every dealership embraces the same philosophy demonstrated by Michael: put people before profit. Businesses that place customers at the centre of their operations build lasting trust, stronger relationships and long-term success. Michael Pashut, thank you for restoring my confidence in what excellent customer service looks like. Keep doing what you are doing. There is a saying: "You may not be able to change the whole world, but you can make a difference in one person's life at a time." In my case, you certainly did.
Hi Michael and Grant, I hope your well. It’s Rami, I emailed you 2 weeks ago with regards to the Kia Tasman. Michael, I have no words to explain all you did. The Kia Weltevreden team, yourself Michael and Grant. I have great news. Grant, you worked your magic and things moved quickly. Got a discount of R23k and got prime rate (didn’t even want to use my staff rate at the bank). The service from the beginning of viewing to purchase has been phenomenal. Noma and Suprise went above and beyond to make the customer journey exceptional. They had an event when I went to see the car yet took the time to listen to my needs of the car and the best deal. Also during the women’s month event, I got a test drive and they never dropped the standard of customer and brand reputation. I also trade in my car with Toyota Corolla hatch 1.2CVT XR, Kia Weltevreden took it in and gave me a higher evaluation than WeBuyCars and Cubbi at 275k. They asked me how much I’d like and post that they made sure the process was simple and CONSISTENTLY COMMUNICATED on the updates. And handled everything for me. Thats impeccable customer service. Nomasonto, my sales lady was absolutely amazing, kindness. Surprise, thank you for ensuring the best deal from trade in and new financing of my Tasman (I’ve clocked 1500km cause the car is simply amazing) Michael my good sir. Once again thank you, thank you for everything and as well yourself Grant. I’d like so share the value of customer that was far and above the best I’ve experienced on my LinkedIn profile. Thank you
Good Evening, I hope that everyone is doing well. I would like to take this moment to express my greatest gratitude to Change Cars - Michael, Muhammed and Cliff for doing everything in their ability to ensure that my matter gets resolved as swiftly as possible; with prestige service. To Michael and Muhammed, I can never thank you enough. I know this hasn't been easy for all of us, emotions were high at some point but we all managed to still try and maintain calm and focus on resolving the matter. Muhammed, I am sorry that for all the stress you had to go through since day one. I hope it's a lesson the team will learn and never had to put anyone in my situation, and perhaps the financial burden for the dealership. To Michael and Change Cars team, may the good Lord keep you healthy and shower you with many many more life. You are truly a voice for the voiceless, eyes for the blind and strength for the weak. What you and View for you offer is salvation for the South Car market. I wish that more and more people can utilize your services. Thank you, thank you.
I cannot recommend ChangeCars highly enough. Their team played a crucial role in helping me make the right decision when purchasing my vehicle. What really set them apart was their thorough vetting process—not only of the vehicle itself but also of the dealership. This gave me complete confidence that I was making a sound purchase.
Buying a car can often be an emotional process, but ChangeCars brought a practical, professional, and objective approach that helped me focus on the facts and make the best decision for my needs. From start to finish, the entire experience was seamless, transparent, and stress-free, as the dealership knew that id something was off, they will have the Team of Change Cars on their backs until resolved.
A special thank you to Mike and Nicky for their outstanding podcast discussion and insights! Their knowledge, responsiveness, and genuine commitment to ensuring buyers make the right choice are exceptional.
If you’re considering purchasing a vehicle and want peace of mind, I would highly recommend reviewing cars published on the ChangeCars website. Their expertise, attention to detail, and customer-focused approach are second to none.
Cheers all
I've been in the market for a new car for a while and started following ChangeCars on TikTok as I really enjoy how honest their conversations are. That's what made me check out their website, which turned out to be incredibly easy to use. Every time I queried a car, a dealer contacted me almost immediately. I messaged Mike about my current vehicle and what he thought I should do, and he came back to me right away, even phoned me personally. No sales pitch, just genuinely good, solid advice. I ended up buying through ChangeCars and the whole experience was fantastic. CMH Durban South went out of their way to help me get the best deal. What stood out most is the peace of mind: I have real comfort that ChangeCars dealers are trustworthy, and like Mike says, the buck stops with him. I would recommend them to anyone.
I found out about the Changecars podcast from a friend of mine and I started avidly following as I do enjoy the conversations and I learn a lot from them… I then started to do some car shopping and knew exactly what I wanted, unfortunately, I couldn’t find it on any website (I’m very particular about the colour and the add-ons).. I went to the changers website and filled in the form. In just a few mins I was contacted by Michael and told that I would be contacted by someone from a dealership that would assist me.
In less than 24 hours I had spoken to a salesman, who had spoken to his stock controller and my vehicle was found on a ship heading to SA. I paid the holding deposit and within a month, I had received my vehicle.
The whole process was seamless, with all parties avidly communicating with me and keeping me appraised of any updates. I am so happy with the service and I cannot recommend changecars enough! Thank you so much Mike for the exceptional service!
Everything went smooth, great communication from the dealership, I made a good choice using the concierge service and know you guys will have my back if any issue arises.
Good day Mike,
Just wanted to thank you for starting change cars. I've been following your videos for a while and it helped me make a decision on the bakkie I finally bought.
Was looking on Autotrader for days on end seeing amazingly low prices here and there from questionable dealers. Basically knowing its to good to be true prices and not even bothering to contact the dealer.
I was almost giving up when I remembered about Change Cars. I was on for less than 5 minutes before I found the Navara I wanted. Knowing you screen the dealers there was no hesitation to send them a message and the sales person reached out to me before I could even close the website, and it being after hours.
I was very impressed and the test drive and financing was done the next morning. I'm very happy with my bakkie.
I just wanted to thank you again. Keep up the good work.
Good day Change cars team.
We would like to thank you for your guidance and support through out this journey,we really appreciate you guys.
My wife and I collected our beautiful Starlet Cross XS AT at Rand stadium Toyota The Glen around 13:00pm we were met with great stuff,hot coffee and a bubble F&I lady we felt like we have known the team for years they made up comfortable and were transparent through out the whole process we really appreciate it so much.
Immediately after collection we did what a Toyota does best which is to comfortably drive all the way to Limpopo,Tzaneen in Mavele Village we arrived safely 520 km's later,they graced us with a full tank,few gifts the biggest being my Hilux cap.
Keep doing the great work Change cars,there are still great dealerships that are honest and transparent out there we appreciate it so much.
As I'm typing this mail my wife just came back from work and as you know a happy wife,happy home????????.
If you guys need a ride some day please do send me a mail????????????????
God bless your hearts.
We are collecting the car today, thanks for connecting us with Chery Midrand, the experience has been great so far
Thank you very much, Rola Ford in Caledon has contacted me. Receiving great service from Lian the sales manager there. We just waiting for the stock to arrive at the dealer.
Receiving really great service !!!!!
The concierge service is absolutely great.
Brandon from Suzuki Sandton contacted me and I have already taken delivery of my new car.
Thank you for offering a fantastic service.
I will recommend Changecars to anyone in the market for a new vehicle.
I wanted to reach out and say thank you, sorry that the thank you comes so late but I didn’t want to not thank you. You helped my wife with getting her Honda Elevate CVT from Lazarus Auto. I am sure you get people reaching out all the time and I didn’t want to be one of those people who never sent a thank you, she is loving the car and part of the reason for the delay is life got a little more busy with us expecting our first child (we got the family car in perfect timing).
I've been in the market for a new car for a while and started following ChangeCars on TikTok as I really enjoy how honest their conversations are. That's what made me check out their website, which turned out to be incredibly easy to use. Every time I queried a car, a dealer contacted me almost immediately. I messaged Mike about my current vehicle and what he thought I should do, and he came back to me right away, even phoned me personally. No sales pitch, just genuinely good, solid advice. I ended up buying through ChangeCars and the whole experience was fantastic. CMH Durban South went out of their way to help me get the best deal. What stood out most is the peace of mind: I have real comfort that ChangeCars dealers are trustworthy, and like Mike says, the buck stops with him. I would recommend them to anyone.
Good day Just want to say thanks to Mike for the quick assistance on all my queries. We purchased a vehicle from WP motors. They were amazing in basically a day everything was handled
Great service from Mike and his team, put me in contact with some great great dealers and I have had nothing but the best customer interaction.
Excellent service from Mike and team...
Thank You Mike
Exceptional service from your side Mike. Matt from Hatfield Lepas Silverlake’s has called me and I am awaiting his Sales lead to reach out to me.
Thank you Sir
I would really recommend using Changecars when buying your next car. Their cars on their online site is very reliable. What you see is what you get. Thanks guys.
Good day Mike hope you are well thank you so much for recommending Bobby at MitMak to help my Son with his first vehicle the deal is being done at 12 noon today he is so chuffed with himself and Eugene at MitMak so i just wanted to thank you myself you also played an part in this for him thanks.
Good Day Change Cars Team I just want to thank you guys. Thanks to Change Cars I managed to find myself a nice car. I always saw your ad on TV.
I would like to commend Michael Pashut of ChangeCars for his outstanding assistance with a long-standing issue with my vehicle. I purchased a BAIC X55 and within three months, the vehicle started giving problems. I initially engaged with Group 1 Midrand dealership, but after ongoing back-and-forth with no meaningful progress, I escalated the matter to MIOSA in the fourth month. To date, MIOSA has not resolved the issue. Group 1 further insisted on fixing the car against my request for a replacement or refund. Frustrated and left without options, I came across Michael Pashut through ChangeCars and decided to seek his assistance — and that is when I finally saw progress. Michael handled my case with urgency with the Group 1 CEO and within a week, my concerns were raised with BAIC South Africa is now willing to offer me a deal to assist in resolving the matter, together with Group 1 Midrand. I highly recommend Michael Pashut to anyone experiencing difficulties with vehicle purchases or dealerships. His commitment to assisting consumers is evident, and he delivers where others fall short.
Morning Mike – I hope you are well. Thank you for having a website that provides reliable dealers which give peace of mind when buying, and for being so willing to help and give great advice. I have successfully bought my first car today.
I used Changecars to buy our 2019 VW Caddy. Entered the specs required, found the right vehicle within minutes, spoke to the dealership, and had signed and sealed the deal within 48 hours. Stunning service from a massively reputable Changrcars site. Thank you for a brilliantly easy site to use. Top notch satisfaction..
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Every PORSCHE advertised on the CHANGECARS platform is offered exclusively by LSM Distributors who have Four Porsche Centre’s across South Africa.
Only Porsche Centre are able to offer Factory Warranties and Porsche Drive Plan on every car advertised.
When it comes to this beautiful brand CHANGECARS work exclusively with the best.
If you are looking to sell your well looked after Porsche mail us on [email protected]
CHANGECARS has one goal and that is to be the Platform Buyers Trust!
We work with the best Dealerships in the country and we are proud of that.
For added peace of mind we have partnered with Screan an independent Vehicle Inspection Service.
TAKE ME TO SCREAN
